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VisiTAX, what is it?
International visitors entering the State of Quintana Roo shall pay a fee for the use and exploitation of property assets of the public domain. Foreign visitors who enter the State of Quintana Roo via a commercial airline are welcome to settle the tax with an authorized agency.
The VisiTAX is a FEE per person NOT included in any other service such as hotel reservations, flight tickets, etc. The fee is only applicable if you are flying to any of the International Airports in the State of Quintana Roo.
FAQ:
Is this Tax mandatory? - Yes, the VISITAX is mandatory and must be paid by all foreign tourists. The article fall under the Las of Rights Article 51 octies of the State of Quintana Roo.
Does the VISITAX apply to Cozumel? - The payment of Use and Exploitation of public domain goods must be paid by all foreign tourists who visit Quintana Roo, regardless of their way of arrival or departure.
There is no Adult/Child rate - The same rate applies to both Adult & Child however, do all children regardless of their age pay? What about infants? All foreign tourists must pay for this.
Where can I pay for my Visitax? - You can make your payment through our official portal or through companies authorized by the SATQ to process your payment.
I already made my payment but I can't download the ticket, I don't know how to do it - You can verify your codes selecting the option "recover your receipt", you must enter the passport number individually and then you can download your QR code.
After completing payment, how long will passenger information be stored on the website. What is the process to log in to access the information? - Payment information and the ability to re-download your QR code voucher will be available at least one year after your departure date.
Can you confirm which credit/debit cards are accepted for payment? - At the moment the following cards are accepted: Visa, Mastercard, Discover, Diners Club, American Express, JCB, China Union Pay, Bcard, Rupay.
QROO Airports
Cancun Airport is the busiest airport in Mexico and the Caribbean with more than 30 million passengers per year and growing.
Our second largest and busiest airport in the State of Quintana Roo, Cozumel Airport is increasing passenger count every year.
Felipe Carrillo Puerto International Airport, better known as Tulum Airport is the newest airport in Quintana Roo.
How can we assist you?
Get ready for your trip! Settle your VisiTAX prior to your arrival and keep the receipt in your cell phone for easy retrieval, NO need to print it!
We can assist you with an emergency. If you are at a hotel, please contact the front desk and give us a call by dialing 911.
If you lost your passport, we help you get in touch with representatives from your country for assistance.
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